Refund policy
I gladly accept exchanges
Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused. You’ll also need the receipt or proof of purchase.
I don't accept returns or cancellations once items have shipped
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Intimate items (for health/hygiene reasons)
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
To start an exchange, you can contact us at simplyucreation@gmail.com. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at simplyucreation@gmail.com.